OPERATION MANAGEMENT
OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 16, Problem 19PA
Summary Introduction

To determine: The number of minutes does a caller need to wait before taking to an agent.

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B) Going forward, is Lean/JIT worth the risks? Should it be embraced (why?), abandoned (if so, why & what are the costs), or modified (how?) Do you think Lean works or not? Please write a complete response (about 1-2 paragraphs each part). Each team member should discuss and contribute so that the group agrees on their joint response. Please help each other and build upon and/or challenge others' points (in a respectful way!)
Discuss the principle reasons that employee benefits have risen over the past 20 years, along with how best an organization can provide employees with a fair wage yet also provide some level of employee benefit coverage.
Please assist with the Case Study below as attached. Read the case study below and answer the questions that follow. The Importance of the Planning Phase to Project Success.  Traditional wisdom is that planning and analysis are very important and the more there is in a project, the more successful the project will be. Time spent on these activities will reduce risk and increase project success. On the other hand, inadequate analysis and planning will lead to a failed project. If poor planning has led to failed projects, then perhaps billions of dollars have been lost. But how much is too much? “Light weight” project management techniques such as agile are gaining popularity. Part of their ethos is that less initial planning is better and an evolutionary process is more efficient. QUESTION 1 The article above states: “Traditional wisdom is that planning and analysis are very important and the more there is in a project, the more successful the project will be”.  Describe FIVE (5) ways…
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