EBK PRINCIPLES OF OPERATIONS MANAGEMENT
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175859
Author: Munson
Publisher: VST
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Chapter 16, Problem 1.2VC
Summary Introduction

Introduction: Company AA provides the number one best performance and service which makes them to be at the number one position. Lean initiative is one of the main aspects for superior performance of the company.

The VP of operation, Person BM, finds increase in productivity which is favorable for the growth of the company.  The company focuses on continuous improvement, metrics which measures performance against targets and empowering employees with related to performance.

The company leadership had created seven-person Lean Department which provides extensive training to the employees, conductes engagement workshops, training to attain six-sigma green belt and even black belt.

The director of Airport Operations, Person JL,  had observed that Lean eliminates wastes, exposes non-standard works. Lean has became the work culture of company AA, and the company works on project dealing with Kaizen, Lean and 5S. These tools provide muti-benefits to the company in various ways.

Another project related with lean which the company is working on is the passenger loading and unloading. The unique aspect of the project is that the company solar-powered switch-back staircase for unloading passengers through rear door which saves 17% of the previous unloading time with its new process.

To discuss: The different ways the passengers can be loaded and unloaded from airplanes.

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Durban woman, Nombulelo Mkumla, took to social media last week to share how she discovered the rodent.In a lengthy Facebook post, she said she purchased the loaf of bread from a local shop after work on August 27.For the next days, Mkumla proceeded to use slices of bread from the load to make toast."Then, on the morning of August 31, I took the bread out of the fridge to make toast and noticed something disgusting andscary. I took a picture and sent it to my friends, and one of them said, 'Yi mpuku leyo tshomi' [That's a rat friend]“."I was in denial and suggested it might be something else, but the rat scenario made sense - it's possible the rat got into thebread at the factory, and no one noticed," Mkumla said.She went back to the shop she'd bought the bread from and was told to lay a complaint directly with the supplier.She sent an email with a video and photographs of the bread.Mkumla said she was later contacted by a man from Sasko who apologised for the incident.According to…
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