EBK PRINCIPLES OF OPERATIONS MANAGEMENT
11th Edition
ISBN: 9780135175859
Author: Munson
Publisher: VST
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Question
Chapter 16, Problem 1.2VC
Summary Introduction
Introduction: Company AA provides the number one best performance and service which makes them to be at the number one position. Lean initiative is one of the main aspects for superior performance of the company.
The VP of operation, Person BM, finds increase in productivity which is favorable for the growth of the company. The company focuses on continuous improvement, metrics which measures performance against targets and empowering employees with related to performance.
The company leadership had created seven-person Lean Department which provides extensive training to the employees, conductes engagement workshops, training to attain six-sigma green belt and even black belt.
The director of Airport Operations, Person JL, had observed that Lean eliminates wastes, exposes non-standard works. Lean has became the work culture of company AA, and the company works on project dealing with Kaizen, Lean and 5S. These tools provide muti-benefits to the company in various ways.
Another project related with lean which the company is working on is the passenger loading and unloading. The unique aspect of the project is that the company solar-powered switch-back staircase for unloading passengers through rear door which saves 17% of the previous unloading time with its new process.
To discuss: The different ways the passengers can be loaded and unloaded from airplanes.
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assess how Human Capital Management Strategy is aimed at building an effective integrated performance management system:
Discuss how human capital management strategy relates to performance management.
CASE STUDY 9-1
Was Robert Eaton a Good Performance
Management Leader?
R
obert Eaton was CEO and chairman of Chrys-
ler from 1993 to 1998, replacing Lee Iacocca,
who retired after serving in this capacity since
1978. Eaton then served as cochairman of the newly
merged DaimlerChrysler organization from 1998
to 2000. In fact, Eaton was responsible for the sale
of Chrysler Corporation to Daimler-Benz, thereby
creating DaimlerChrysler. With 362,100 employees,
DaimlerChrysler had achieved revenues of €136.4
billion in 2003. DaimlerChrysler's passenger car
brands included Maybach, Mercedes-Benz, Chrysler,
Jeep, Dodge, and Smart. Commercial vehicle brands
included Mercedes-Benz, Freightliner, Sterling,
Western Star, and Setra.
From the beginning of his tenure as CEO, Eaton
communicated with the people under him. He
immediately shared his plans for the future with
his top four executives, and upon the advice of his
colleague, Bob Lutz, decided to look around the
company before making any hasty…
Critically assess Martin’s coaching style.
Chapter 16 Solutions
EBK PRINCIPLES OF OPERATIONS MANAGEMENT
Ch. 16 - Prob. 1EDCh. 16 - Prob. 1DQCh. 16 - Prob. 2DQCh. 16 - Prob. 3DQCh. 16 - Prob. 4DQCh. 16 - Prob. 5DQCh. 16 - Prob. 6DQCh. 16 - Prob. 7DQCh. 16 - Prob. 8DQCh. 16 - Prob. 9DQ
Ch. 16 - Prob. 10DQCh. 16 - Prob. 11DQCh. 16 - Prob. 12DQCh. 16 - Prob. 1PCh. 16 - Prob. 2PCh. 16 - Prob. 3PCh. 16 - Prob. 4PCh. 16 - Prob. 5PCh. 16 - Prob. 6PCh. 16 - Prob. 7PCh. 16 - Prob. 8PCh. 16 - Prob. 9PCh. 16 - Prob. 10PCh. 16 - Prob. 11PCh. 16 - Prob. 12PCh. 16 - Prob. 1.1VCCh. 16 - Prob. 1.2VCCh. 16 - Prob. 1.3VCCh. 16 - Prob. 2.1VCCh. 16 - Prob. 2.2VCCh. 16 - Prob. 2.3VCCh. 16 - Prob. 2.4VC
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