Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Expert Solution & Answer
Chapter 15, Problem 8MBD
Explanation of Solution
Overall information:
Based on the information gathered from internet sources and summarizing the blogs of various employees and customers found the below information which would be useful:
Skills:
- Skills could be either professional or technical.
- Understanding and implementing techniques, principles for doing a job functions in the company.
- Understanding of the procedures of the work.
- Utilize the skills learnt while in education to complete the assigned responsibilities to be completed
Decision making or problem solving:
- Coordinating with team or cross functional teams to provide a resolution to the customer queries.
- Looking and reacting on the feedback received by customers accordingly.
- Creating required tools or techniques to resolve queries received from customers in short period of time.
- Following up with customers to know if there are any issues and proving resolutions.
- Communication with customer and implementing required changes for resolving queries.
Quality:
- Providing accurate solutions for the queries
- Proposing changes which would help in improving quality of the resolutions
- Working and giving accurate results even there are difficult situations at work
Planning:
- Planning should be done according to the goals of the organization
- Understanding vision and mission of the organization
- Need to be collaborative with other at work
- Acting according to the changes of the organization
Teamwork:
- Working and supporting others in the team
- Creating an environment of mutual cooperation at work
- Decision making and taking responsibility are the main things at team work
- Resolving queries in shorter time and sharing the knowledge to others to act in future
Initiative:
- Taking responsibility in solving queries
- Giving an attitude of learn...
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