Business Driven Technology
Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
Expert Solution & Answer
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Chapter 15, Problem 8MBD

Explanation of Solution

Overall information:

Based on the information gathered from internet sources and summarizing the blogs of various employees and customers found the below information which would be useful:

Skills:

  • Skills could be either professional or technical.
  • Understanding and implementing techniques, principles for doing a job functions in the company.
  • Understanding of the procedures of the work.
  • Utilize the skills learnt while in education to complete the assigned responsibilities to be completed

Decision making or problem solving:

  • Coordinating with team or cross functional teams to provide a resolution to the customer queries.
  • Looking and reacting on the feedback received by customers accordingly.
  • Creating required tools or techniques to resolve queries received from customers in short period of time.
  • Following up with customers to know if there are any issues and proving resolutions.
  • Communication with customer and implementing required changes for resolving queries.

Quality:

  • Providing accurate solutions for the queries
  • Proposing changes which would help in improving quality of the resolutions
  • Working and giving accurate results even there are difficult situations at work

Planning:

  • Planning should be done according to the goals of the organization
  • Understanding vision and mission of the organization
  • Need to be collaborative with other at work
  • Acting according to the changes of the organization

Teamwork:

  • Working and supporting others in the team
  • Creating an environment of mutual cooperation at work
  • Decision making and taking responsibility are the main things at team work
  • Resolving queries in shorter time and sharing the knowledge to others to act in future

Initiative:

  • Taking responsibility in solving queries
  • Giving an attitude of learn...

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