Chapter 14, Problem 9DQ

How did the other airlines or the industry respond to the United Airlines incident?

Identify and use relevant concepts from this chapter as well as your own thoughts and analysis to diagnose the scandal at Wells Fargo. How could such a scandal have occurred in the first place? Who and what was at fault?

Would you like to work for an organization that is committed to something more than just profitability, even if it meant your salary or bonus would be smaller?