EBK EXCELLENCE IN BUSINESS COMMUNICATIO
EBK EXCELLENCE IN BUSINESS COMMUNICATIO
12th Edition
ISBN: 8220101459817
Author: BOVEE
Publisher: YUZU
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Chapter 14, Problem 4LOC
Summary Introduction

To determine: The best answer from the given options for taking the ownership of the problem and making sure that it is not repeated again

Introduction: Taking ownership and ensuring that the problem the customer is facing is sorted out is imperative in the functioning of a business. It affects the company’s reputation and severely influences its day to day operations.

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