Elementary Statistics (13th Edition)
13th Edition
ISBN: 9780134462455
Author: Mario F. Triola
Publisher: PEARSON
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Chapter 13.6, Problem 16BSC
To determine
To test: The claim that there is a
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Title: Analyzing Customer Satisfaction for UnileverAs a member of Unilever's Customer Experience Management team, you are responsible forevaluating customer satisfaction levels and monitoring competitive moves. This case studyinvolves analyzing satisfaction data to test two key hypotheses about Unilever's performancerelative to its main competitor, Procter & Gamble (P&G).Unilever’s leadership team has emphasized the importance of customer satisfaction inmaintaining competitive advantage and market leadership. As part of this initiative, yourteam regularly monitors satisfaction scores and benchmarks them against competitors likeP&G.You are tasked with analyzing the provided dataset to answer the following questions:1. Does Unilever’s average customer satisfaction score meet the minimum threshold of2. 75%?Is there no significant difference between Unilever’s overall average satisfaction scoreand P&G’s average satisfaction score?
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The following table shows a data set containing information for 25 of the shadow stocks tracked by the American Association of Individual Investors (aaii.com, February 2002). Shadow stocks are common stocks of smaller companies that are not closely followed by Wall Street analysts.
Click on the datafile logo to reference the data.
DATA file
Company
DeWolfe Companies
Exchange
Ticker
Symbol
Market
Cap
($ millions)
Price/
Gross
Profit
Earnings
Ratio
Margin
(%)
AMEX
DWL
36.4
8.4
36.7
North Coast Energy
OTC
NCEB
52.5
6.2
59.3
Hansen Natural Corp.
OTC
HANS
41.1
14.6
44.8
MarineMax, Inc.
NYSE
HZO
111.5
7.2
23.8
Nanometrics Incorporated
OTC
NANO
228.6
38.0
53.3
TeamStaff, Inc.
OTC
TSTF
92.1
33.5
4.1
Environmental Tectonics
AMEX
ETC
51.1
35.8
35.9
Measurement Specialties
AMEX
MSS
101.8
26.8
37.6
SEMCO Energy, Inc.
NYSE
SEN
193.4
18.7
23.6
Party City Corporation
OTC
PCTY
97.2
15.9
36.4
Embrex, Inc.
OTC
EMBX
136.5
18.9
59.5
Tech/Ops Sevcon, Inc.
AMEX
ΤΟ
23.2
20.7
35.7
ARCADIS NV
OTC
ARCAF
173.4…
Chapter 13 Solutions
Elementary Statistics (13th Edition)
Ch. 13.2 - Prob. 1BSCCh. 13.2 - Prob. 2BSCCh. 13.2 - Contradicting H1 An important step in conducting...Ch. 13.2 - Efficiency of the Sign Test Refer to Table 13-2 on...Ch. 13.2 - Matched Pairs. In Exercises 58, use the sign test...Ch. 13.2 - Matched Pairs. In Exercises 58, use the sign test...Ch. 13.2 - Matched Pairs. In Exercises 58, use the sign test...Ch. 13.2 - Matched Pairs. In Exercises 58, use the sign test...Ch. 13.2 - Nominal Data. In Exercises 912, use the sign test...Ch. 13.2 - Nominal Data. In Exercises 912, use the sign test...
Ch. 13.2 - Nominal Data. In Exercises 912, use the sign test...Ch. 13.2 - Nominal Data. In Exercises 912, use the sign test...Ch. 13.2 - Appendix B Data Sets. In Exercises 1316, refer to...Ch. 13.2 - Appendix B Data Sets. In Exercises 1316, refer to...Ch. 13.2 - Appendix B Data Sets. In Exercises 1316, refer to...Ch. 13.2 - Appendix B Data Sets. In Exercises 1316, refer to...Ch. 13.2 - Procedures for Handling Ties In the sign lest...Ch. 13.2 - Finding Critical Values Table A-7 lists critical...Ch. 13.3 - Wilcoxon Signed-Ranks Test for Body Temperatures...Ch. 13.3 - Prob. 2BSCCh. 13.3 - Prob. 3BSCCh. 13.3 - Prob. 4BSCCh. 13.3 - Using the Wilcoxon Signed-Ranks Test. In Exercises...Ch. 13.3 - Using the Wilcoxon Signed-Ranks Test. In Exercises...Ch. 13.3 - Using the Wilcoxon Signed-Ranks Test. In Exercises...Ch. 13.3 - Using the Wilcoxon Signed-Ranks Test. In Exercises...Ch. 13.3 - Prob. 9BSCCh. 13.3 - Prob. 10BSCCh. 13.3 - Prob. 11BSCCh. 13.3 - Prob. 12BSCCh. 13.3 - Rank Sums Exercise 12 uses Data Set 23 Old...Ch. 13.4 - Prob. 1BSCCh. 13.4 - Rank Sum After ranking the combined list of...Ch. 13.4 - Prob. 3BSCCh. 13.4 - Prob. 4BSCCh. 13.4 - Wilcoxon Rank-Sum Test. In Exercises 58, use the...Ch. 13.4 - Wilcoxon Rank-Sum Test. In Exercises 58, use the...Ch. 13.4 - Wilcoxon Rank-Sum Test. In Exercises 58, use the...Ch. 13.4 - Wilcoxon Rank-Sum Test. In Exercises 58, use the...Ch. 13.4 - Prob. 9BSCCh. 13.4 - Appendix B Data Sets. In Exercises 912, refer to...Ch. 13.4 - Appendix B Data Sets. In Exercises 912, refer to...Ch. 13.4 - Appendix B Data Sets. In Exercises 912, refer to...Ch. 13.4 - Prob. 13BBCh. 13.4 - Finding Critical Values Assume that we have two...Ch. 13.5 - Prob. 1BSCCh. 13.5 - Requirements Assume that we want to use the data...Ch. 13.5 - Notation For the data given in Exercise 1,...Ch. 13.5 - Efficiency Refer to Table 13-2 on page 600 and...Ch. 13.5 - Prob. 5BSCCh. 13.5 - Prob. 6BSCCh. 13.5 - Prob. 7BSCCh. 13.5 - Prob. 8BSCCh. 13.5 - Appendix B Data Sets. In Exercises 912, use the...Ch. 13.5 - Prob. 10BSCCh. 13.5 - Appendix B Data Sets. In Exercises 912, use the...Ch. 13.5 - Appendix B Data Sets. In Exercises 912, use the...Ch. 13.5 - Correcting the H Test Statistic for Ties In using...Ch. 13.6 - Regression If the methods of this section are used...Ch. 13.6 - Level of Measurement Which of the levels of...Ch. 13.6 - Notation What do r, rs , and ps denote? Why is the...Ch. 13.6 - Prob. 4BSCCh. 13.6 - In Exercises 5 and 6, use the scatterplot to find...Ch. 13.6 - In Exercises 5 and 6, use the scatterplot to find...Ch. 13.6 - Testing for Rank Correlation. In Exercises 712,...Ch. 13.6 - Prob. 8BSCCh. 13.6 - Testing for Rank Correlation. In Exercises 712,...Ch. 13.6 - Testing for Rank Correlation. In Exercises 712,...Ch. 13.6 - Prob. 11BSCCh. 13.6 - Testing for Rank Correlation. In Exercises 712,...Ch. 13.6 - Prob. 13BSCCh. 13.6 - Appendix B Data Sets. In Exercises 1316, use the...Ch. 13.6 - Appendix B Data Sets. In Exercises 1316, use the...Ch. 13.6 - Prob. 16BSCCh. 13.6 - Prob. 17BBCh. 13.7 - In Exercises 14, use the following sequence of...Ch. 13.7 - Prob. 2BSCCh. 13.7 - Prob. 3BSCCh. 13.7 - Prob. 4BSCCh. 13.7 - Using the Runs Test for Randomness. In Exercises...Ch. 13.7 - Prob. 6BSCCh. 13.7 - Prob. 7BSCCh. 13.7 - Using the Runs Test for Randomness. In Exercises...Ch. 13.7 - Prob. 9BSCCh. 13.7 - Prob. 10BSCCh. 13.7 - Runs Test with Large Samples. In Exercises 912,...Ch. 13.7 - Prob. 12BSCCh. 13 - Prob. 1CQQCh. 13 - Prob. 2CQQCh. 13 - Prob. 3CQQCh. 13 - Prob. 4CQQCh. 13 - Prob. 5CQQCh. 13 - Prob. 6CQQCh. 13 - Prob. 7CQQCh. 13 - Prob. 8CQQCh. 13 - Prob. 9CQQCh. 13 - Which Test? Three different judges give the same...Ch. 13 - Prob. 1RECh. 13 - Using Nonparametric Tests. In Exercises 110, use a...Ch. 13 - Prob. 3RECh. 13 - Prob. 4RECh. 13 - Prob. 5RECh. 13 - Prob. 6RECh. 13 - Using Nonparametric Tests. In Exercises 110, use a...Ch. 13 - Prob. 8RECh. 13 - Using Nonparametric Tests. In Exercises 1-10, use...Ch. 13 - Prob. 10RECh. 13 - Prob. 1CRECh. 13 - Prob. 2CRECh. 13 - In Exercises 13, use the data listed below. The...Ch. 13 - Prob. 4CRECh. 13 - Prob. 5CRECh. 13 - Prob. 6CRECh. 13 - Prob. 7CRECh. 13 - Prob. 8CRECh. 13 - Fear of Heights Among readers of a USA Today...Ch. 13 - Cell Phones and Crashes: Analyzing Newspaper...Ch. 13 - Prob. 1TPCh. 13 - Prob. 1FDD
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