Introduction to Information Systems, Binder Ready Version
Introduction to Information Systems, Binder Ready Version
6th Edition
ISBN: 9781119108009
Author: R. Kelly Rainer, Brad Prince
Publisher: WILEY
Question
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Chapter 13, Problem 1OC
Program Plan Intro

Healthcare.gov:

  • It is a health insurance exchange website which operates under Obamacare.
  • It is specially designed to serve 36 states in the U.S.
  • The front-end of this website is user friendly and contains forms that have to be filled out by the consumers.

Expert Solution & Answer
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Explanation of Solution

Problems of Healthcare.gov:

Yes”, Healthcare.gov had faced problems with both management and technology.

Examples:

Management problem:

At the time of creating the web site, the management concerned about what visitors would find on the website when they visit the site. They focused on both marketing and enrollment. The management could not solve the potential problem of the website that appeared for months. After completing the work, they still get the technological problems.

Technological problem:

The technological problem was faced by the visitors. They had a problem with sign up issues. The website gets lots of technological problem and the work continued to expand.

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