Chapter 12.5, Problem 1DQ

Explanation of Solution

Management practices in the Queensland government which raised red flags before IBM accepted the contract:

There were in total two red flag issues in the local government before the contract was given to the IBM Company. They are as follows:

• As part of Shared Services initiative, the local government hired a company called CorpTech for delivering human resources and payroll services. However, the project made a little progress.
• The government employed another company called Logistica for developing financial services and payroll services for government agencies...