Chapter 12, Problem 7DQ

What are the steps in the decision-making process? Which ones do people tend to skip or spend insufficient time on?

What research would you want to conduct prior to making a decision to invest in new presses?

What are the benefits of decision-making in a group, instead of individually?

How do managers make rational decisions?

What is a logical fallacy?

What are the two types of conflict? Which one is constructive, and which is destructive?

Identify and use relevant concepts from this chapter as well as your own thoughts and analysis to diagnose the scandal at Wells Fargo. How could such a scandal have occurred in the first place? Who and what was at fault?

What are the six steps in the decision-making process?

Who was to blame?