1. Services provided by Salesforce application: Salesforce is a cloud-based Customer Relationship Management (CRM) application. The services offered by Salesforce are listed below: Builds engaging marketing. Sends personalized and targeted messaging. Based on customer actions, triggers messages. Employs data from multiple devices and sources. Sells faster and smarter. Increases sales force revenue and productivity. Keeps tracks of each client interaction. Automates redundant administrator work and tasks. Connects commerce channel. Unifies the Business-to-Customer and Business-to-business buying experiences. Conquers personalization with artificial intelligence . Delivers uninterrupted shopping innovations. Offers better support to every customer. Improves agent response time. Manages each channel from one-view. Unifies phone, chat, and email support. Builds applications for every role. Builds apps with drag and drop tools. Integrates customer information from any source. Connects data and apps with readymade components...

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Answer 1

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

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Check out a sample textbook solution

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Answer 2

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 3

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 4

Expert Solution & Answer

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Answer 5

Expert Solution & Answer

Answer 6

Expert Solution & Answer

Answer 7

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 8

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Answer 9

Chapter 12, Problem 5IR

Explanation of Solution

1.

Services provided by Salesforce application:

Salesforce is a cloud-based Customer Relationship Management (CRM) application.

The services offered by Salesforce are listed below:

Builds engaging marketing.

Sends personalized and targeted messaging.

Based on customer actions, triggers messages.

Employs data from multiple devices and sources.

Sells faster and smarter.

Increases sales force revenue and productivity.

Keeps tracks of each client interaction.

Automates redundant administrator work and tasks.

Connects commerce channel.

Unifies the Business-to-Customer and Business-to-business buying experiences.

Conquers personalization with artificial intelligence.

Delivers uninterrupted shopping innovations.

Offers better support to every customer.

Improves agent response time.

Manages each channel from one-view.

Unifies phone, chat, and email support.

Builds applications for every role.

Builds apps with drag and drop tools.

Integrates customer information from any source.

Connects data and apps with readymade components...

Answer 10

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 11

Explanation of Solution

2.

Comparison of cloud services from companies such as Microsoft, Oracle and System Applications and Products (SAP):

SAP Oracle Microsoft

Inbuilt integration:

Various third party integration tools are readily available for incorporation.

SAP integrates the functions from a broad range of business solution.

It can also be reintegrated with the SAP business suite.

Inbuilt integration:

Oracle application typically supports in-built integration function.

For streamlining integration, there are numerous third-party integration tools available.

Inbuilt integration:

Microsoft offers several inbuilt integration applications.

Some of the commonly used inbuilt integration tools are Microsoft Word, Microsoft Excel, and Office 365.

Deployment:

All of the SAP cloud applications are developed on Web Application Server of SAP.

It has all competencies of SAP basis efficiently.

It can be deployed easily for cloud based software as well as in-house.

Deployment:

Oracle application enables a smooth deployment for both cloud software solution as well as in-house...

Answer 12

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Answer 13

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Answer 14

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Answer 15

Ch. 12 - Prob. 1SG Ch. 12 - Prob. 2SG Ch. 12 - Prob. 3SG Ch. 12 - Prob. 4SG Ch. 12 - Prob. 5SG Ch. 12 - Prob. 6SG Ch. 12 - Prob. 7SG Ch. 12 - Prob. 8SG Ch. 12 - Prob. 9SG Ch. 12 - Prob. 10SG

Solution Summary: The author explains how Salesforce's cloud-based Customer Relationship Management (CRM) application facilitates to bridge the gap between brands and customers.

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