Managerial Accounting
Managerial Accounting
12th Edition
ISBN: 9781259969515
Author: HILTON
Publisher: RENT MCG
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Chapter 12, Problem 22RQ
To determine

Introduction: The balanced scorecard is a progress measurement technique that links an organization's mission to particular targets and strategies. The balanced scorecard gives metrics to gauge performance toward those objectives and identifies particular strategies to get there.

The way through which an improvement in employee retention (a Learning and Growth measure) could flow through each of the balanced scorecard perspectives to result in improved financial performance.

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Managerial Accounting

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