Videos
1.
Introduction: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
A balanced scorecard for H Department Store.
2.
Introduction: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
To explain and suggest: Certain measures of performance show improvement while others do not and suggest what the management of an organization can do in such circumstances.
3a.
Introduction: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
To explain: The improvement in customer satisfaction with regards to the accuracy of their charge account bills does not lead to any improvement in the average age of accounts receivable and bad debt measures.
3b.
Introduction: A balanced scorecard is a tool of strategic planning which transforms the vision and goals of an organization into a set of performance benchmarks that are applied to assess the performance, and thus determine if goals are being fulfilled or not. The balanced scorecard involves assessing four main aspects of the organization which are learning and growth, internal processes, customers, and finance.
To explain: The total profits do not increase despite improvement in the performance measures relating to bad debts, unsold inventory, and average accounts receivable.
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Chapter 12 Solutions
MANAGERIAL ACCOUNTING F/MGRS.
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