Chapter 12, Problem 12.1.1CS

Summary Introduction

Case summary:

Bluebird Care, an in-home health care agency which was founded by Robin Martin with 2 employees and 5 clients has now grown to have 25 employees serving 50 clients.

Characters in the case:

Robin, Terry, Belinda, James and Caleb.

Adequate information:

The follower ship of Robin’s employees and its transformation with the expansion of the agency, and how the follower’s characteristics impact Robin’s leadership and the agency as a whole.

To determine:

The followers at Bluebird Care.

Explanation of Solution

Given information:

How the follower ship of Bluebird Care agency’s employees contributes to the achievement of organizational goals as well as to Robin’s leadership process.

Terry is a staff member who was by Robin’s side from the inception of the agency. Belinda is an employee of 5 years who seems to be rather dogmatic. James operates the phone and does scheduling while Caleb handles employee's hiring and training, and client's problems.

Conclusion

The followers at Bluebird Care are Terry, Belinda, James and Caleb.