Essentials of Organizational Behavior (14th Edition)
14th Edition
ISBN: 9780134523859
Author: Stephen P. Robbins, Timothy A. Judge
Publisher: PEARSON
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Chapter 11, Problem 1LO
Summary Introduction
To describe: The functions and process of communication.
Expert Solution & Answer
Explanation of Solution
Describe the functions and process of communication:
Communication is said to be the transfer and understand of knowledge. Communication process are the steps between a source and receiver that is used to communicate.
The following are the five major functions of communication:
- Management of behavior
- Feedback
- Emotional sharing
- Persuasion
- Information exchange
In communication process, the sender would send the message by encoding. The message will be sent to the channel, which can be formal or informal channel. Then the receiver would receive the message and the message will be decoded.
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Essentials of Organizational Behavior (14th Edition)
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