To test: The claim that the actual number of crashes agrees with the expected number of crashes. To brief: The results obtained from the analysis.

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Chapter 11, Problem 1FDD

To determine

To test: The claim that the actual number of crashes agrees with the expected number of crashes.

To brief: The results obtained from the analysis.

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Question 1 The commercial loan operation of a financial institution has a standard for processing new loan applications in 24 hours. Table 1 shows the number of applications processed each day for the last 20 days and the number of applications that required more than 24 hours to complete. Table 1: Loan Application Data for Question 1 Day Applications Late Day Applications Late 1 200 3 11 219 0 2 250 4 12 238 10 3 240 2 13 250 4 4 300 5 14 302 6 5 200 2 15 219 20 6 250 4 16 246 3 7 246 3 17 251 6 8 258 5 18 273 7 9 275 2 19 245 3 10 274 1 20 260 (a) Set up the fraction nonconforming control chart for this process. Use the variable-width control limit approach. Plot the preliminary data in Table 1 on the chart. Is the process in statistical control? (b) Assume that assignable causes can be found for any out-of-control points on this chart. What center line should be used for process monitoring in the next period, and how should the control limits be calculated?