
Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736350
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Question
Chapter 11, Problem 11.7AAC
Summary Introduction
To think critically about:
Effective telephone skills for a telephone caller and receiver.
Introduction:
Five situations are given to effectively carry out professional telephone conversations.
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Chapter 11 Solutions
Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
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