MindTap Business Communication, 1 term (6 months) Printed Access Card for Guffey/Loewy's Essentials of Business Communication, 11th
MindTap Business Communication, 1 term (6 months) Printed Access Card for Guffey/Loewy's Essentials of Business Communication, 11th
11th Edition
ISBN: 9781337386555
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 11, Problem 11.7AAC
Summary Introduction

To think critically about:

Effective telephone skills for a telephone caller and receiver.

Introduction:

Five situations are given to effectively carry out professional telephone conversations.

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