Chapter 11, Problem 10Q

To determine

Balanced Score Card:

It is a performance measure implemented to evaluate the performance of an entity based on four major parameters:

1. Financial Perspective
2. Customer Perspective
3. Internal Process Perspective
4. Learning and Growth Perspective

Indicators of the entity’s performance in each of these parameters are evaluated and a comparison is done to track progress and achievement of the entity’s organizational objectives and goals.

To Discuss:

Purpose of including financial performance measures of how well internal business processes are doing in balanced scorecard.