UNDERSTANDING BUSINESS (LL)
13th Edition
ISBN: 9781264632046
Author: Nickels
Publisher: MCG
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Chapter 10, Problem 3VC
Summary Introduction
Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.
Characters in the case: The characters that in the case are A Company, and Person J.
Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.
To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.
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What defines the bargaining zone in a negotiation?- The bargaining zone, or the zone of possible agreement (ZOPA), is the scale of acceptable outcomes in a negotiation. At one end is the lowest price/ set of terms one party is ready to accept, and the other end of the scale is the highest price/ desired terms of the negotiation. Typically, each party starts on either side of the scale at the beginning of a negotiation. Successful negotiations meet in the middle of this range of acceptable outcomes, resulting in a mutually beneficial agreement (Thompson, 2020).
How does a positive or negative bargaining zone affect the outcome of a negotiation and one's BATNA? - The bargaining zone (ZOPA) directly impacts the strength of one's BATNA (Best Alternative to a Negotiated Agreement). A strong BATNA provides leverage to negotiate better terms in a positive bargaining zone, where the buyer's maximum exceeds the seller's minimum (Thompson, 2020). The negotiator can push closer to their…
How does a positive or negative bargaining zone affect the outcome of a negotiation and one's BATNA? Provide a real life example.
Chapter 10 Solutions
UNDERSTANDING BUSINESS (LL)
Ch. 10.1 - Prob. 10.1AQCh. 10.1 - Prob. 10.1BQCh. 10.4 - Prob. 1TPCh. 10.4 - Prob. 2TPCh. 10.4 - Prob. 3TPCh. 10.4 - Prob. 4TPCh. 10.5 - Prob. 10.5AQCh. 10.5 - Prob. 10.5BQCh. 10.6 - Prob. 5TPCh. 10.6 - Prob. 6TP
Ch. 10.6 - Prob. 7TPCh. 10.6 - Prob. 8TPCh. 10.7 - Prob. 10.7AQCh. 10.7 - Prob. 10.7BQCh. 10.8 - Prob. 10.8AQCh. 10.8 - Prob. 10.8BQCh. 10.8 - Prob. 9TPCh. 10.8 - Prob. 10TPCh. 10.8 - Prob. 11TPCh. 10 - Prob. 1CECh. 10 - Prob. 2CECh. 10 - Prob. 3CECh. 10 - Prob. 1DCSCh. 10 - 2. Look over Maslows hierarchy of needs and try to...Ch. 10 - Prob. 3DCSCh. 10 - Prob. 4DCSCh. 10 - Prob. 5DCSCh. 10 - Prob. 1PPTCh. 10 - Prob. 2PPTCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VC
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