To determine:
If being in team for a prestigious and remarkable project will make you overlook the facts and be instrumental in making unethical decisions. Is highlighting the issues will have a positive impact on project and on the individual?
Introduction / Case study:
A training program organized in MicroPhone, a telecommunication company for customer service project. It is lead by Kristin Cole who is Head of HR. Sara MacIntosh joined into the organization reporting to Kristin into their training operations. The above training is a week program for 3000 employees with a cost of $40 Million. However after looking into the extensive details of the project Sara understood that it is going to cost more than that if the training has to be continued the way it is planned for.
She reported to Kristin about her concerns however Kristin was not ready to listen. Also she demanded Sara to organize it and make it successful with said budget and there will not be any changes. If Sara decides to raise a voice against this and take it to the attention of team involved in training activities what will be the impacts?
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Chapter 10 Solutions
EBK UNDERSTANDING MANAGEMENT
- Question 49 / 60 Lean Six Sigma is focused on solving highly complex problems. This statement is: False Truearrow_forwardQuestion 60 / 60 Lean Six Sigma guarantees that all problems can be solved. This statement is: False Truearrow_forwardQuestion 23/60 Sigma Level is is used to evaluate how stable my process is. This statement is: True Falsearrow_forward
- Question 24/60 Lean Six Sigma is focused on problems that present low complexity. This statement is: False Truearrow_forwardQuestion 19/60 Control Charts are used to evaluate process stability. This statement is: False Truearrow_forwardQuestion 18/60 We must find the root cause in a Lean Six Sigma project. This statement is: False Truearrow_forward
- Question 17/60 Without data you cannot validate root causes. This True False statement is:arrow_forwardQuestion 16/60 Two of the Measurement System Analysis dimensions discussed in this training are Repeatability and Reproducibility. This statement is: True Falsearrow_forwardAverage is important and always sufficient in a baseline analysis of the process. This statement is: False Truearrow_forward
- What is the main objective of "Measure" phase? Maintain the positive results Present a good problem statement Measure the size of the problemarrow_forwardRoot cause analysis is the core element of Lean Six Sigma projects. This statement is: True Falsearrow_forwardIn the Measure phase of a DMAIC project, variability must be considered in diagnosing the current state of the process. This statement is: True Falsearrow_forward
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning