Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs. Characters in the case: The characters that in the case are A Company, and Person J. Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness. To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.

Question

Want to see the full answer?

Answer 1

Question

Chapter 10, Problem 2VC

Summary Introduction

Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.

Characters in the case: The characters that in the case are A Company, and Person J.

Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.

To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.

Expert Solution & Answer

Want to see the full answer?

Check out a sample textbook solution

See solution

Students have asked these similar questions

Entering foreign markets presents firms with various strategic options. Using the case of ABC's expansion into Mauritania, discuss the key factors influencing a firm's choice of market entry strategy. Demonstrates a clear and detailed understanding of market entry strategies, providing a strong evaluation of the factors affecting ABC’s choice of entry strategy in Mauritania. Applies relevant theories and concepts effectively to ABC’s entry into Mauritania, with strong, context specific examples and explanations. Provides a comprehensive evaluation of the key factors affecting market entry, explaining how each factor influences the choice. Response should be well-organised, with clear and logical arguments that flow seamlessly. The language is concise and appropriate.

Explain with the help of diagram(s) (a) how the producer's and consumer's risks are related to the natural tolerance set at ±30 in a control chart, and (b) how the two risks are involved in the typical OC-curve?

for University of wales trinity saint david,uk , give me a image with source for see immage as new brand extention. only immage with source.no need to any writing.