Incident: An incident is an event that is not a part of usual operations and interrupts operational processes. It may involve the failure of a service that should have been distributed or some other type of operational failure.

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Chapter 10, Problem 10RQ

Program Plan Intro

Incident:

An incident is an event that is not a part of usual operations and interrupts operational processes.

It may involve the failure of a service that should have been distributed or some other type of operational failure.

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