Essentials of Business Communication (MindTap Course List)
Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 10, Problem 10.8AAC
Summary Introduction

To determine: :

A current business topic of liking like to learn more. A secondary research source (within last two years) related to the topic identified and to write a one paragraph summary. Include reference using MLA standards.

Introduction/case summary (question specific): : Good professionals want to update their knowledge by reading recent publications. It will help them to learn more about the area of interest, gather tips and strategies and follow current trends.

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1) Under “Costs of Quality”, costs associated with quality can be classified into four categories: appraisal, prevention, internal failures, and external failures. The costs of quality for Corley Motors Logistics is given in the table.   Cost Elements Amount Checking outbound boxes for errors $31,000 Quality planning    $10,625 Downtime due to conveyor/computer problems $342,125 Incoming product inspection $21,000 Customer complaint rework $33,000  Correcting erroneous orders before shipping $36,550 Quality training of associates $25,925 Correction of typographical errors--pick tickets $11,475   a) Classify the quality cost elements given in the table into the different quality cost categories (prevention, appraisal, internal failure, external failure). b) Total the quality costs in each of the different quality cost categories (prevention, appraisal, internal failure, external failure). c) Using a) and b), suggest which areas…
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