Chapter 10, Problem 10.4E

Explanation of Solution

Complex Socio-technical systems in Government:

A complex organization design that recognizes the interaction between technology and people and is not limited only to software is known as socio-technical system.

A socio-technical system considers requirements spanning hardware, software, personal, and community aspects and applies an understanding of the social structures, roles and rights to inform the design of systems that involve communities of people and technology and it is a dependable process and also reduces errors and avoid failure.

Most of the systems used in government organizations are socio-technical systems. Some of the examples of government functions that are supported by complex socio-technical systems are:

• Criminal Justice System is supported by government through socio-technical systems and it is a series of government agencies and institutions that identify and catch the law-breakers and punish them...