Bundle: Management, Loose-leaf Version, 12th + MindTap Management, 1 term (6 months) Printed Access Card
Bundle: Management, Loose-leaf Version, 12th + MindTap Management, 1 term (6 months) Printed Access Card
12th Edition
ISBN: 9781305617346
Author: Richard L. Daft
Publisher: Cengage Learning
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Chapter 1, Problem 6DQ
Summary Introduction

To determine:

Whether the people's skills could be learned, or there is a need to rethink a career path. If they can be learnt, how would a person go about learning them?

Introduction:

In this situation, it is given that a person is a bright, hard-working, entry-level manager who fully intends to rise up through the ranks. The performance evaluation gives that person high marks for technical skills, but low marks when it comes to people skills.

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This week’s assignment revisits the strategic initiative proposed in the Module 2 Critical Thinking assignment. What are the organization’s key processes? Given your strategic initiative, what processes must be done exceptionally well for the strategic initiative to succeed? Given these key processes, what metrics should be used to monitor the execution of these processes? (Key performance indicators typically include measures of customer satisfaction, internal process quality, employee satisfaction, and financial performance.) Monitoring processes and KPIs are part of the control process to achieve goals related to quality and efficiency. Policy creation also supports achieving goals and communicating expectations.  For this assignment describe the organization. Then diagram and describe the organization’s value chain. Given the strategic initiative, identify key performance indicators (KPIs) per critical value chain section, explain how the KPI would be measured, describe or…
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