Chapter 1, Problem 5R

Patient Scenario You believe that he is receiving less than optimal care because everyone is afraid of his family bringing a lawsuit. Mr. Spahn is a 49-year-old attorney who suffered a cerebral bleed. After his brain surgery, his surgeon informed the family that Mr. Spahn has massive, irreversible neurologic damage. In short, barring an act of God or nature he will have no meaningful recovery. His wife is already suing the first hospital that treated her husband because they delayed performing the appropriate diagnostic tests. She and her daughter complain frequently about the nursing care Mr. Spahn is receiving now, and no one wants to take care of him because they are afraid of being named in a lawsuit. Mrs. Spahn keeps a notebook in which she writes down the name of every caregiver who helps her husband. She has placed numerous calls to complain to administration about everything from the cleanliness of the room to a torn sheet. Implications for Nursing Advocacy How will you act if…

As a risk manager, what are some issues that could occur or you could foresee happening due to a surgical procedure done under anesthesia?

Irum works in a busy medical office. A colleague, Molly, makes life miserable for her and the other staff members. She is uncommunicative, abrasive, and abrupt. She works in isolation, doesn’t pass messages, and refuses to work collaboratively. Information often is not passed on, appointments are mixed up, reports are not read or passed on to the doctor, and patients blame everyone in the office.   What steps could you take to deal with this issue?