Table of Contents Part 1: Understanding the Foundations of Business Communication Chapter 1: Achieving Success Through Effective Business Communication Chapter 2: Mastering Team and Interpersonal Skills Chapter 3: Communicating in a World of Diversity Part 2: Applying the Three-Step Writing Process Chapter 4: Planning Business Messages Chapter 5: Writing Business Messages Chapter 6: Completing Business Messages Part 3: Crafting Brief Messages Chapter 7: Crafting Messages for Electronic Media Chapter 8: Writing Routine and Positive Business Messages Chapter 9: Writing Negative Messages Chapter 10: Writing Persuasive Messages Part 4: Preparing Reports and Oral Presentations Chapter 11: Planning Reports and Proposals Chapter 12: Writing Reports and Proposals Chapter 13: Completing Reports and Proposals Chapter 14: Developing Oral Presentations Part 5: Writing Employment Messages and Interviewing for Jobs Chapter 15: Building Careers and Writing Resumes Chapter 16: Applying and Interviewing for Employment