You are the new IT manager at R/Way, a small but rapidly growing trucking company headquartered in Cleveland, Ohio. The company slogan is “Ship It R/Way — State-of-the-Art in Trucking and Customer Service.” R/Way’s information system currently consists of a file server and three workstations where freight clerks enter data, track shipments, and prepare freight bills. To perform their work, the clerks obtain data from the server and use database and spreadsheet programs stored on their PCs to process the data. Unfortunately, your predecessor did not design a relational database. Instead, data is stored in several files, including one for shippers, one for customers, and one for shipments. The system worked well for several years but cannot handle current volume or support online links for R/Way shippers and customers. The company president is willing to make changes, but he is reluctant to spend money on major IT improvements unless you can convince him that they are necessary. What would you recommend and why?
You are the new IT manager at R/Way, a small but rapidly growing trucking company headquartered
in Cleveland, Ohio. The company slogan is “Ship It R/Way — State-of-the-Art in Trucking
and Customer Service.” R/Way’s
workstations where freight clerks enter data, track shipments, and prepare freight bills. To perform
their work, the clerks obtain data from the server and use
stored on their PCs to process the data.
Unfortunately, your predecessor did not design a relational database. Instead, data is
stored in several files, including one for shippers, one for customers, and one for shipments.
The system worked well for several years but cannot handle current volume or
support online links for R/Way shippers and customers. The company president is willing
to make changes, but he is reluctant to spend money on major IT improvements unless
you can convince him that they are necessary.
What would you recommend and why?
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