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You are responsible for an in-house service desk. Your team of service operators is mostly new and making mistakes. Your internal customers are increasingly complaining not only about the errors but also the long wait times to speak with a member of your team. Your managers, too, are displeased that the year is not over and yet you have exceeded your annual budget allocation. At the same time, you have an underperforming supplier imposing a fee increase and a reluctance to negotiate. • Select any two of the aforementioned stakeholders. Explain why you chose these two stakeholders. • Identify at least three expectations for each of the selected stakeholders and justify their high expectations. • Contrast, via the use of at least three examples, how their expectations differ. • Determine the underlying causes of these conflicting expectations. • Identify at least five solutions that could resolve those differences in the context of how they can amplify the ultimate success of IT professionals. This assessment aims to achieve the following subject learning outcomes: LO1 Determine the factors of success for IT professionals that align with the expectations of diverse stakeholders.

You are responsible for an in-house service desk. Your team of service operators is mostly new and making mistakes. Your internal customers are increasingly complaining not only about the errors but also the long wait times to speak with a member of your team. Your managers, too, are displeased that the year is not over and yet you have exceeded your annual budget allocation. At the same time, you have an underperforming supplier imposing a fee increase and a reluctance to negotiate. • Select any two of the aforementioned stakeholders. Explain why you chose these two stakeholders. • Identify at least three expectations for each of the selected stakeholders and justify their high expectations. • Contrast, via the use of at least three examples, how their expectations differ. • Determine the underlying causes of these conflicting expectations. • Identify at least five solutions that could resolve those differences in the context of how they can amplify the ultimate success of IT professionals. This assessment aims to achieve the following subject learning outcomes: LO1 Determine the factors of success for IT professionals that align with the expectations of diverse stakeholders.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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You are responsible for an in-house service desk. Your team of service operators is mostly new and making mistakes. Your internal customers are increasingly complaining not only about the errors but also the long wait times to speak with a member of your team. Your managers, too, are displeased that the year is not over and yet you have exceeded your annual budget allocation. At the same time, you have an underperforming supplier imposing a fee increase and a reluctance to negotiate. • Select any two of the aforementioned stakeholders. Explain why you chose these two stakeholders. • • Contrast, via the use of at least three examples, how their expectations differ. • Determine the underlying causes of these conflicting expectations. • Identify at least five solutions that could resolve those differences in the context of how they can amplify the ultimate success of IT professionals. Identify at least three expectations for each of the selected stakeholders and justify their high expectations. This assessment aims to achieve the following subject learning outcomes: LO1 Determine the factors of success for IT professionals that align with the expectations of diverse stakeholders.
Transcribed Image Text:You are responsible for an in-house service desk. Your team of service operators is mostly new and making mistakes. Your internal customers are increasingly complaining not only about the errors but also the long wait times to speak with a member of your team. Your managers, too, are displeased that the year is not over and yet you have exceeded your annual budget allocation. At the same time, you have an underperforming supplier imposing a fee increase and a reluctance to negotiate. • Select any two of the aforementioned stakeholders. Explain why you chose these two stakeholders. • • Contrast, via the use of at least three examples, how their expectations differ. • Determine the underlying causes of these conflicting expectations. • Identify at least five solutions that could resolve those differences in the context of how they can amplify the ultimate success of IT professionals. Identify at least three expectations for each of the selected stakeholders and justify their high expectations. This assessment aims to achieve the following subject learning outcomes: LO1 Determine the factors of success for IT professionals that align with the expectations of diverse stakeholders.
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