You are a business analyst for a company that is launching a major initiative to improve the quality of its customer service. How would you go about selecting KPIs for this initiative? Discuss how a business organization might use data marts as a part of their management and decision support strategy.
You are a business analyst for a company that is launching a major initiative to improve the quality of its customer service. How would you go about selecting KPIs for this initiative? Discuss how a business organization might use data marts as a part of their management and decision support strategy.
Management Of Information Security
6th Edition
ISBN:9781337405713
Author:WHITMAN, Michael.
Publisher:WHITMAN, Michael.
Chapter7: Risk Management: Treating Risk
Section: Chapter Questions
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You are a business analyst for a company that is launching a major initiative to improve the quality of its customer service. How would you go about selecting KPIs for this initiative? Discuss how a business organization might use data marts as a part of their management and decision support strategy.
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