Write a research project on Implementing an M-Commerce Solution to Enhance Customer Experience in Retail Stores. The project should minimally contain the following sections: Table of contents Astract Business and Market Overview: This section must include an illustration Porter’s Model with the unique and specific pressures that the client faces. Problem Definition: Explain the current, or 'AS-IS', state process and illustrate it with a UML Activity Diagram with partitions that the customer leverages that could be improved with the use of technologies. Business Solution Proposal: taking the 'AS-IS' model from section 2, elaborate on how technology will be utilized to streamline or optimize the current process in order to solve the stated business problem. Explain the future, or ‘ 'TO-BE', state process and illustrate it with a UML Activity Diagram. Solution Assessment: Leverage the output from the previous three sections and quantify the value of the business solution. Identify and estimate the cost of key technology, training, people, resources required for the business solution, i.e. the investment. Next, identify and estimate the value of the solution in specific financial gains or costs savings, i.e. financial gain. Illustrate the the ROI by using the Simple return on investment. Project Management: identify potential project management and system development life cycle challenges and elaborate on mitigation strategies for each in order to ensure that the rollout of the business solution goes smoothly. Conlusion
Write a research project on Implementing an M-Commerce Solution to Enhance Customer Experience in Retail Stores.
The project should minimally contain the following sections:
Table of contents
Astract
Business and Market Overview: This section must include an illustration Porter’s Model with the unique and specific pressures that the client faces.
Problem Definition: Explain the current, or 'AS-IS', state process and illustrate it with a UML Activity Diagram with partitions that the customer leverages that could be improved with the use of technologies.
Business Solution Proposal: taking the 'AS-IS' model from section 2, elaborate on how technology will be utilized to streamline or optimize the current process in order to solve the stated business problem. Explain the future, or ‘ 'TO-BE', state process and illustrate it with a UML Activity Diagram.
Solution Assessment: Leverage the output from the previous three sections and quantify the value of the business solution. Identify and estimate the cost of key technology, training, people, resources required for the business solution, i.e. the investment.
Next, identify and estimate the value of the solution in specific financial gains or costs savings, i.e. financial gain.
Illustrate the the ROI by using the Simple return on investment.
Project Management: identify potential project management and system development life cycle challenges and elaborate on mitigation strategies for each in order to ensure that the rollout of the business solution goes smoothly.
Conlusion
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