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Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the engineering characteristics(ECs) required to meet the customer’s needs. Complete the house-of-quality matrix by specifying the relationships in the matrix. Ask your customer if theresulting ECs will meet his or her needs.

Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the engineering characteristics(ECs) required to meet the customer’s needs. Complete the house-of-quality matrix by specifying the relationships in the matrix. Ask your customer if theresulting ECs will meet his or her needs.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Work with one of your classmates as your customer; you are the supplier. Have your customer select a product and specify the customer attributes (CAs) that are desirable. Then you specify the engineering characteristics
(ECs) required to meet the customer’s needs. Complete the house-of-quality matrix by specifying the relationships in the matrix. Ask your customer if the
resulting ECs will meet his or her needs.

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