Willow Brook National Bank operates a drive-up teller window that allows customers to complete bank transactions without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at random, with an arrival rate of 24 customers per hour or 0.4 customer per minute.    a. What is the mean or expected number of customers that will arrive in a five-minute period? b. Assume that the Poisson probability distribution can be used to describe the arrival process. Compute: i. the probability that exactly 0 will arrive during a five-minute period ii. the probability that exactly 2 will arrive during a five-minute period   c. Assume that the service times for the drive-up teller follow an exponential probability distribution with a service rate of 36 customers per hour, or 0.6 customer per minute. Use the exponential probability distribution to answer the following questions:  i. What is the probability the service time is one minute or less? ii. What is the probability the service time is two minutes or less?

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Willow Brook National Bank operates a drive-up teller window that allows customers to complete bank transactions without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at random, with an arrival rate of 24 customers per hour or 0.4 customer per minute. 

 

a. What is the mean or expected number of customers that will arrive in a five-minute period?


b. Assume that the Poisson probability distribution can be used to describe the arrival process. Compute:
i. the probability that exactly 0 will arrive during a five-minute period
ii. the probability that exactly 2 will arrive during a five-minute period

 

c. Assume that the service times for the drive-up teller follow an exponential probability distribution with a service rate of 36 customers per hour, or 0.6 customer per minute. Use the exponential probability distribution to answer the following questions: 
i. What is the probability the service time is one minute or less?
ii. What is the probability the service time is two minutes or less?

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