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Why Process Performance Management is important? Explain

Why Process Performance Management is important? Explain

Database System Concepts
Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
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Why Process Performance Management is important? Explain

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Skill No. 8 - Process Performance Management Description: The ability to oversee process input and output, and know whether a process is performing correctly and delivering the desired process outcomes. This should be strongly linked to business performance management (see Note 3), and can be supplemented with predictive analytics to seek patterns in such data. Responsibility: Use performance management information to identify where processes are underperforming. These pain points are candidates for BPM projects and also highlight process governance issues where decisions on metrics may be needed (for example, are the metrics used reliable and relevant?). Sources: Finance directors, vice presidents/directors of strategic planning, BU managers, business process owners, customers and suppliers.
Transcribed Image Text:Skill No. 8 - Process Performance Management Description: The ability to oversee process input and output, and know whether a process is performing correctly and delivering the desired process outcomes. This should be strongly linked to business performance management (see Note 3), and can be supplemented with predictive analytics to seek patterns in such data. Responsibility: Use performance management information to identify where processes are underperforming. These pain points are candidates for BPM projects and also highlight process governance issues where decisions on metrics may be needed (for example, are the metrics used reliable and relevant?). Sources: Finance directors, vice presidents/directors of strategic planning, BU managers, business process owners, customers and suppliers.
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