Why do service organization must not made PROMISES to their customers

Q: What are Value-Added Services? Give examples with regards to Offering and Extranet Service.

A: A service provider can be stated as the vendor that offers technical solution services to the…

Q: What are the guidelines to help managers develop a service-improvement strategy for their…

A: Developing a service-improvement strategy for an organization is crucial for enhancing customer…

Q: 4. What is FIFO method? 5. what is Average cost method?

A: FIFO method:  “First-In, First-Out” is the method of inventory management that focuses on the usage…

Q: Percentage Service Provided toDepartment Cost S1 S2 P1 P2Service 1 (S1) $ 112,000 0% 40% 40%…

A: Percentage service department 1's costs   Service department 1's costs P1 40/60 = 66.67% P2…

Q: What exactly is meant by the term "system analysis"?

A: System analysis considers a process that is used to examine a system in order to understand…

Q: Classify how an ERM approach will improve an organization’s acceptance by internal and external…

A: Risk management can be said as the process of identifying and analyzing along with controlling the…

Q: hat is your definition of a system analysis

A: Within project management, Planning, research and analysis, design, implementation, and maintenance…

Q: What is system? Define it by giving an two examples

A: n the world, numerous type of systems persist and impacts the daily life of individuals. For…

Q: hat is the meaning of customer service charter?

A: A customer service charter is a document that a business holds which is provided to their customers…

Q: The Risk Management Strategy includes Business Continuity Management?

A: When it comes to Business Continuity and Risk Management – Risk is in the driving seat. The…

Q: • Higher cost of JET A1 fuel resulted in more expenditures which affected the net profit of MAS.…

A: Technology is the series of methods, abilities, procedures, including organization, that can…

Q: Clearly explain the importance of defining program quality at BOTH the point-of-service and…

A: The overall performance framework and similar activities, such as the Agency's Quality Management…

Q: What is the relationship between Organisational Scorecard and the Service Delivery Budget and…

A: The balanced scorecard is a strategic planning and management system approach.

Q: Full form of CPSC?

A: Consumer safety can be explained effective safety against any damage caused by use of consumer…

Q: What is Complexity and the supply chain?

A: Manufacturing is the process of producing finished products using raw materials, machinery, and…

Q: The outdoor pool is out of service at your resort and your teenage tour group of 30 is checking in…

A: The scenario presented revolves around a resort where the outdoor pool is unexpectedly out of…

Q: What are the key elements of a system model, and how do they relate to one another?

A: A graphic representation of a system used to analyze, evaluate, and enhance its behavior is called a…

Q: What is balanced scorecard? How can it work for assessing strengths and weaknesses of a firm

A: Evaluation is a process wherein; the performance of the employee is measured against the standards…

Q: What are the 7 Ps to consider in developing a service strategy?

A: There are following 7 Ps which are consider to a service strategy. Product Price Place Promotion…

Q: What do you think is the purpose of studying service quality management?

A: Service quality management involves so many procedures to assess service quality based on customer…

Q: How would you describe benchmarking?

A: Bench marking is a competitive advantage that enables businesses to adapt, develop and survive in…

Q: Customer service measurements and metrics are important, but what is the risk of having too many of…

A: Too many customer service measurements and metrics have the following risks:Lot of customer service…

Q: what is the importance of System Analyst in a company?

A: An analyst is described as an individual who is carries out analysis in an organized manner.

Q: Explain the term Service perishability?

A: Service perishability is the critical term used in marketing economy, which describes the service…

Q: What answer best describes a Phase 2 SBIR grant Group of answer choices A) Average award is…

A: It is a U.S. legislative program that advances and assists small businesses with participating in…

Q: what are the consequences from a customer experience and marketing standpoint for each the delivery…

A: Gap analysis is a crucial tool for businesses to identify and address disparities between customer…

Q: What are the phases of the system implementation process? Are thereany phases that are less or more…

A: System implementation process helps in recording the information about the system such as…

Q: Explain the relationship between customer expectations and customer perceptions

A: Customer expectations and customer perceptions closely related and can have significant impact on a…

Q: What are the relevant things you learnt for the Service Management course?

A: Service management is a customer-centric approach. It provides value to the customers. The main…

Q: Develop an entirely new Services Concept using the New Services Development model. Ensure that the…

A: Since you have asked multiple question, we will solve the first question for you. If you want any…

Six Sigma

Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.

Quality Control

Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.