When a customer calls the help desk and says, "My machine won't start," a good help desk technician should have a list of four good questions to ask to find out what's going on. This will help them find the cause of the problem.

When a customer calls the help desk and says, "My machine won't start," a good help desk technician should have a list of four good questions to ask to find out what's going on. This will help them find the cause of the problem.

A+ Guide To It Technical Support

10th Edition

ISBN:9780357108291

Author:ANDREWS, Jean.

Publisher:ANDREWS, Jean.

Chapter14: Troubleshooting Windows After Startup

Section: Chapter Questions

Problem 2TC

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When a user calls the help desk and says, "My computer won't start," a competent technician should have a list of four critical investigation questions ready to ask. Finding the source of the problem is the primary objective.
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