What KPIs are used to evaluate software maintenance?
What KPIs are used to evaluate software maintenance?
KPIs, or Key Performance Indicators, are metrics that are used to evaluate the performance and effectiveness of software maintenance. The KPIs used for software maintenance can vary depending on the specific goals and objectives of the organization, but some commonly used KPIs include:
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Mean Time to Repair (MTTR): This metric measures the average amount of time it takes to resolve a problem or issue with the software. A lower MTTR value indicates that the maintenance team is resolving problems quickly and effectively.
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Defect Density: This metric measures the number of defects per unit of software size (e.g., lines of code). A lower defect density value indicates that the software is of higher quality and has fewer problems.
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