What advice would you give to Jan?
Lynn Jennings is the IT manager at Lazy Eddie, a chain that specializes in beanbag chairs and recliners. She asked Jan Lauten, a senior systems analyst, to review the large number of printed reports that are distributed to Lazy Eddie’s 35 store managers. “Jan, I just can’t believe that our people really read all of those reports,” Lynn said. “We constantly add new reports, and we never seem to eliminate the old ones. Sometimes I think all we’re doing is keeping the paper companies in business!” Jan replied, “I agree, but what can we do? The managers say they want the reports, but I always see them stacked on top of file cabinets. I’ve never seen anyone read a report.”
“I have an idea,” Lynn said. “I want you to come up with a procedure that requires users to review and justify their information needs to see if they really use the reports we send them. You could design a form that asks if the information still is required, and why. Try to get users to decide if a report is worth the cost of producing it. Do you think you can do it?”
“Sure I can,” Jan replied. When Jan returned to her office, she wondered where to begin. QUESTION: What advice would you give to Jan?
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