Virginia College promotes a wide variety of executive training courses for firms in the Arlington, Virginia, region. DirectorWendy Tate believes that individually typed letters add a personal touch to marketing. To prepare letters for mailing, sheconducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes todevelop a time standard for the whole job.PerformanceObservation (minutes per cycle)ElementRating12346Typing letterTyping envelopeStuffing envelope85%2.53.52.82.12.63.3100 %0.80.80.60.83.1*0.795%0.40.51.9*0.30.60.5Sealing, sorting125%1.02.9^0.91.04.4^0.9* Disregard-secretary stopped to answer the phone* Disregard-interruption by supervisorThe college uses a total allowance factor of 12%. Tate decides to delete all unusual observations from the time study.The standard time for this process =minutes (round your response to two decimal places).

Answered: Virginia College promotes a wide…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Consider this week's course content. Explain how differences in the workplace are a barrier to effective process improvement. But on a positive side, how can these differences be an advantage for better process improvement within the organization?
The Dubuque Cement Company packs 80-pound bags of concrete mix. Time-study data for the filling activity are shown in the following table. Because of the high physical demands of the job, the company's policy is a 20% allowance for workers. (Round all intermediate calculations to two decimal places before proceeding with further calculations.) Performance Observation (seconds) Element Rating 1 2 3 4 5 Grasp and place bag 105 % 8 10 9 12 6 Fill bag 85 % 36 40 39 36 114 * Seal bag 105 % 14 17 13 19 17 Place bag on conveyor 85 % 7 6 9 30 ^ 34 ^ * Bag breaks open; included as delay in the allowance factor ^ Conveyor…
7.2
A call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 3. What uses of the…
Introduction of Performance Measurements and Trends The recent trend in performance measurement is that companies are aligning human resources initiatives with the overall goals of the organization to improve business success (GIVE EXAMPLE) Performance measurement is a process by which an organization monitors important aspects of its programs, systems, and processes. In practices, an organization sets goals, looks at the actual data for its performance measures, and acts on results to improve the performance towards its goals (IMPORTANCE OF PERFORMANCE MEASUREMENT)
TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…
i need the answer quickly
Exercise 18-41 (Algo) Partial Productivity Measures (LO 18-6) Top management at Reisener Corporation are looking to improve productivity in corporate staff functions. One area targeted for the initiative is the Human Resources (HR) department. The following data were collected for three relatively routine actions for the most recent period: hiring, separations, and transfers (within Reisner facilities). Staff-hours Personnel actions completed Action Hiring Separations Transfers Hiring 2,300 86 Required: a. Compute the partial productivity measures for labor for the three actions. Note: Round your answers to 3 decimal places. Partial Labor Productivity Separations 1,500 38 Transfers 2,700 86
8.25. Describe the differences between a process flowchart and a worker-machine chart and what they are designed to achieve. 8.26. Pick an activity you are familiar with in your daily life such as washing a car, cutting grass, or taking a shower, and develop a process flowchart for it.
Q39

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