Value chain classifications Match each of the following cost items with the value chain business function where you would expect the cost to be incurred:

FINANCIAL ACCOUNTING
10th Edition
ISBN:9781259964947
Author:Libby
Publisher:Libby
Chapter1: Financial Statements And Business Decisions
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Value chain classifications Match each of the following cost items with the value
chain business function where you would expect the cost to be incurred:
Cost Item
Answer
Business Function
a. Research and development
b. Design
c. Production
d. Marketing
e. Distribution
t Customer service
1. Labor time to repair products under warranty
2. TV commercial spots
3. Labor costs of filling customer orders
4. Testing of competitor's product
5. Direct manufacturing labor costs
6. Development of order tracking system for
the Internet
7. Printing cost of new product brochures
8. Hours spent designing childproof bottles
9. Training costs for representatives to staff
the customer call center
10. Installation of robotics equipment in
manufacturing plant
Transcribed Image Text:Value chain classifications Match each of the following cost items with the value chain business function where you would expect the cost to be incurred: Cost Item Answer Business Function a. Research and development b. Design c. Production d. Marketing e. Distribution t Customer service 1. Labor time to repair products under warranty 2. TV commercial spots 3. Labor costs of filling customer orders 4. Testing of competitor's product 5. Direct manufacturing labor costs 6. Development of order tracking system for the Internet 7. Printing cost of new product brochures 8. Hours spent designing childproof bottles 9. Training costs for representatives to staff the customer call center 10. Installation of robotics equipment in manufacturing plant
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