upselling tactics
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
Related questions
Question

Transcribed Image Text:Complete the sentence to make the statement correct.
1. If the caller, is a
system by asking them to the
guest, confirm the existing information on the
guest.
8.
2. Suggest other rooms with much
not available.
rate if the room requested is
3. Use upselling tactics through explaining the features and inclusions on the
room offered.
4. Check the room
of the preferred dates.
5. If the guest wants to guarantee the reservation through credit card, get the
credit card number and its
date.
6. If the guest wants to guarantee the reservation through cash, advise the
guest that a deposit of
charge is required.
7. If the guest wants to guarantee the reservation through bank deposit, give
him or her your bank details and
to pay the booking.
the guest after confirming the reservation.
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