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Business
Management
upselling tactics

upselling tactics

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Complete the sentence to make the statement correct. 1. If the caller, is a system by asking them to the guest, confirm the existing information on the guest. 8. 2. Suggest other rooms with much not available. rate if the room requested is 3. Use upselling tactics through explaining the features and inclusions on the room offered. 4. Check the room of the preferred dates. 5. If the guest wants to guarantee the reservation through credit card, get the credit card number and its date. 6. If the guest wants to guarantee the reservation through cash, advise the guest that a deposit of charge is required. 7. If the guest wants to guarantee the reservation through bank deposit, give him or her your bank details and to pay the booking. the guest after confirming the reservation.
Transcribed Image Text:Complete the sentence to make the statement correct. 1. If the caller, is a system by asking them to the guest, confirm the existing information on the guest. 8. 2. Suggest other rooms with much not available. rate if the room requested is 3. Use upselling tactics through explaining the features and inclusions on the room offered. 4. Check the room of the preferred dates. 5. If the guest wants to guarantee the reservation through credit card, get the credit card number and its date. 6. If the guest wants to guarantee the reservation through cash, advise the guest that a deposit of charge is required. 7. If the guest wants to guarantee the reservation through bank deposit, give him or her your bank details and to pay the booking. the guest after confirming the reservation.
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