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Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week.

Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week.

MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week. Employee A number of resolved calls per week Probability of resolving X calls in a week Employee B number of resolved calls per week Probability of resolving Y calls in a week (X) P(X) (Y) P(Y) 0.16 0.20 10 0.33 10 0.25 15 0.25 15 0.22 20 0.20 20 0.21 25 0.06 25 0.12 If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week, then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week.
Transcribed Image Text:Two call center agents are considered to be awarded as "Employee of the Month." The team leader will base selection from the data given by the human resource office. The table shows the Probability of each employee to address and resolve a number of calls per week. Employee A number of resolved calls per week Probability of resolving X calls in a week Employee B number of resolved calls per week Probability of resolving Y calls in a week (X) P(X) (Y) P(Y) 0.16 0.20 10 0.33 10 0.25 15 0.25 15 0.22 20 0.20 20 0.21 25 0.06 25 0.12 If the team leader will give the "Employee of the Month" award to the employee with the highest expected resolved calls in a week, then Blank 1 (Employee A or Employee B) is to be awarded "Employee of the Month." But in terms of consistency, Blank 2 (Employee A or Employee B) is more consistent with the number of resolved calls in a week.
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