To investigate the effectiveness of a training program on customer relations, the organizer had given a pre-training and a post-training survey to the participants. To compare the differences, they computed a post-training survey score and a pre-training survey score. Seven customers were randomly selected and completed both surveys. The survey scores for all the seven customers are shown below: Customer Pre-training Survey Post-training Survey 10 TTT 7 6 2 Test whether the training program was effective in improving customer relations at the .05 significance level. A B D E F G 8 10 10 8 6 8
To investigate the effectiveness of a training program on customer relations, the organizer had given a pre-training and a post-training survey to the participants. To compare the differences, they computed a post-training survey score and a pre-training survey score. Seven customers were randomly selected and completed both surveys. The survey scores for all the seven customers are shown below: Customer Pre-training Survey Post-training Survey 10 TTT 7 6 2 Test whether the training program was effective in improving customer relations at the .05 significance level. A B D E F G 8 10 10 8 6 8
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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To investigate the effectiveness of a training program on customer relations, the organizer had given a pre-training and a post-training survey to the participants. To compare the differences, they computed a post-training survey score and a pre-training survey score.
Seven customers were randomly selected and completed both surveys. The survey scores for all the seven customers are shown below:
Pre-training Survey
Post-training Survey
Customer
A
B
C
6
5
10
7
6
5
2
Test whether the training program was effective in improving customer relations at the .05 significance level.
8
5
10
10
8
6
8
D
E
F
G
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