SAP Customer Relationship Management (CRM) and Salesforce are two common CRM vendors with one being a market leader in house CRM and another a market leader in Software-as-a-Service (SaaS). Compare and contrast these two types of vendors. Make use of reliable and up to date Internet resources such as articles and publications to gather your information. Remember, to compare by means to find similarities whereas to contrast means to find the differences between the SAP CRM and Salesforce. Requirements – Compare and contrast (Aspect to compare SAP CRM and Salesforce Aspect to contrast SAP CRM and Salesforce)
SAP Customer Relationship Management (CRM) and Salesforce are two common CRM vendors with one being a market leader in house CRM and another a market leader in Software-as-a-Service (SaaS). Compare and contrast these two types of vendors. Make use of reliable and up to date Internet resources such as articles and publications to gather your information. Remember, to compare by means to find similarities whereas to contrast means to find the differences between the SAP CRM and Salesforce.
Requirements – Compare and contrast
(Aspect to compare SAP CRM and Salesforce
Aspect to contrast SAP CRM and Salesforce)
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CASE 2-2 Taleo SaaS for Human Resources Management
To achieve wide-scale use, a SaaS solution must have large market potential. Every business must recruit, hire, train, and compensate employees. The Taleo cloud-based talent management system, shown in FIGURE 2-3, provides applications and services to meet company human resources demands. Specifically, Taleo SaaS solutions provide the following:
- Recruitment tools companies can use to attract, hire, and integrate talented individuals into the company culture
- Performance-management tools companies can use to evaluate employees and plan their growth and eventual replacement
- Compensation tools appropriate for companies with a global workforce
- Workforce training and professional development tools companies can use to educate and train employees
Exercise: For a SaaS solution to be successful, the solution must be disruptive, meaning, the solution should change the way people operate or do business. iTunes, for example, changed the way people listen to music. Discuss whether you consider the Taleo cloud-based solutions disruptive.
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