Phlebotomy Essentials
6th Edition
ISBN:9781451194524
Author:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Publisher:Ruth McCall, Cathee M. Tankersley MT(ASCP)
Chapter1: Phlebotomy: Past And Present And The Healthcare Setting
Section: Chapter Questions
Problem 1SRQ
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Complete answer
Transcribed Image Text:Complete the table below on Therapeutic Communication Techniques:
Example
Therapeutic
Communication Sills
1. Accepting
2. Broad openings
3. Consensual
validation
Definition
4. Encouraging
comparison
5. Encouraging
description of
perceptions
6. Encouraging
expression
7. Exploring
8. Foousing
9. Formulating a plan
of
10. action
11. General leads
12. Giving information
13. Giving recognition
14. Making observations
15. Offering self
16. Placing event in
time or
17. sequence
18. Presenting reality
19. Reflecting
20. Restating
21. Seeking information
22. Silence
23. Suggesting
collaboration
24. Summarizing
25. Translating into
feelings
26. Verbalizing the
implied
27. Voicing doubt
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