The visual presented for the total number of workers who do overtimes in the company shows that 72% of the employees do not work overtime. One factor that may attribute in this matter is that the workforce management resulted to better management of surges and peaks in call volumes. This lessens the workload of the employees as time goes by. Thus, enabling the company to apply robust recruitment modelling by employing flexible shift patterns. Also, almost 90% of the employees travel rarely and frequently and only the remaining percentage do not travel. Frequent travelling, or rarely, affect the overtime work of the employees. In the performance rating, it shows a significant result that presents a positive outcome that the trainings implemented are successful. With this kind of output and implementation, it helps customers benefit from the improved services and lower costs.
The visual presented for the total number of workers who do overtimes in the company shows that 72% of the employees do not work overtime. One factor that may attribute in this matter is that the workforce management resulted to better management of surges and peaks in call volumes. This lessens the workload of the employees as time goes by. Thus, enabling the company to apply robust recruitment modelling by employing flexible shift patterns. Also, almost 90% of the employees travel rarely and frequently and only the remaining percentage do not travel. Frequent travelling, or rarely, affect the overtime work of the employees. In the performance rating, it shows a significant result that presents a positive outcome that the trainings implemented are successful. With this kind of output and implementation, it helps customers benefit from the improved services and lower costs.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Transcribed Image Text:The visual presented for the total number of workers who do overtimes in the company
shows that 72% of the employees do not work overtime. One factor that may attribute in
this matter is that the workforce management resulted to better management of surges
and peaks in call volumes. This lessens the workload of the employees as time goes by.
Thus, enabling the company to apply robust recruitment modelling by employing flexible
shift patterns. Also, almost 90% of the employees travel rarely and frequently and only
the remaining percentage do not travel. Frequent travelling, or rarely, affect the overtime
work of the employees.
• In the performance rating, it shows a significant result that presents a positive outcome
that the trainings implemented are successful. With this kind of output and
implementation, it helps customers benefit from the improved services and lower costs.
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