The process that the public uses to log/register complaints begins with the loading of the complaint on the Online Portal or Mobile App. All loaded complaints will be in the ComplaintLoaded state. Complaints can either be accepted (through the acceptance option) or rejected (through the reject option). All accepted complaints will be in the ComplaintsAccepted state and rejected complaints will be in the Complaints Rejected State. For both Accepted and Rejected Complaint, there is a send notification option that sends notifications out. The process ends with Notification Sent state for all the notifications that are sent out. The Online Portal or Mobile App has a mechanism to check the details of the complaint before accepting or rejecting Q.3.1 Analyse the process used to log/register complaints and create a state machine diagram.
The process that the public uses to log/register complaints begins with the loading of the complaint
on the Online Portal or Mobile App. All loaded complaints will be in the ComplaintLoaded state.
Complaints can either be accepted (through the acceptance option) or rejected (through the reject
option). All accepted complaints will be in the ComplaintsAccepted state and rejected complaints
will be in the Complaints Rejected State. For both Accepted and Rejected Complaint, there is a send
notification option that sends notifications out. The process ends with Notification Sent state for all
the notifications that are sent out. The Online Portal or Mobile App has a
details of the complaint before accepting or rejecting
Q.3.1 Analyse the process used to log/register complaints and create a state machine
diagram.
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