The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table: ITI Satisfaction level Frequency of Use <2 per month 2-5 per month >5 per month High 250 Medium Low TOTAL 140 10 400 140 55 5 200 70 25 100 TOTAL 460 220 20 700 Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer did hot have a high level of satisfaction with the company? 35
Correlation
Correlation defines a relationship between two independent variables. It tells the degree to which variables move in relation to each other. When two sets of data are related to each other, there is a correlation between them.
Linear Correlation
A correlation is used to determine the relationships between numerical and categorical variables. In other words, it is an indicator of how things are connected to one another. The correlation analysis is the study of how variables are related.
Regression Analysis
Regression analysis is a statistical method in which it estimates the relationship between a dependent variable and one or more independent variable. In simple terms dependent variable is called as outcome variable and independent variable is called as predictors. Regression analysis is one of the methods to find the trends in data. The independent variable used in Regression analysis is named Predictor variable. It offers data of an associated dependent variable regarding a particular outcome.
 alt="**QUESTION 16**
**Solve the problem.**
The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer’s satisfaction level, the customers were asked how often they used overnight shipping. The results are shown below in the following table:
| Frequency of Use | High | Medium | Low | TOTAL |
|----------------------|------|--------|-----|-------|
| < 2 per month | 250 | 140 | 10 | 400 |
| 2 – 5 per month | 140 | 55 | 5 | 200 |
| > 5 per month | 70 | 25 | 5 | 100 |
| TOTAL | 460 | 220 | 20 | 700 |
Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer did not have a high level of satisfaction with the company?
Options:
- ○ \( \frac{3}{7} \)
- ○ \( \frac{4}{7} \)
- ○ \( \frac{23}{35} \)
- ○ \( \frac{12}{35} \)
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