**Title: Analyzing Customer Satisfaction in the Overnight Shipping Industry****Introduction:**The overnight shipping business has skyrocketed in the last ten years, with customer service being a critical predictor of a company's success. This study focuses on understanding customer satisfaction levels for one such business based on their usage frequency.**Study Overview:**A survey was conducted where customers were categorized by their satisfaction level with the shipping company (High, Medium, Low) and their frequency of using the service (less than 2 times per month, 2-5 times per month, more than 5 times per month).**Data Table:**| Frequency of Use | High | Medium | Low | TOTAL ||-----------------------|------|--------|-----|-------|| \< 2 per month | 250 | 140 | 10 | 400 || 2-5 per month | 140 | 55 | 5 | 200 || > 5 per month | 70 | 25 | 5 | 100 || **TOTAL** | 460 | 220 | 20 | 700 |**Objective:**Determine the probability that a respondent did not have a medium level of satisfaction with the company. **Solution:**To find this probability, calculate the number of respondents not categorized as "Medium" and divide it by the total number of respondents.1. Total respondents = 7002. Respondents with Medium satisfaction = 220Number of respondents that did not have a Medium satisfaction level = Total respondents - Respondents with Medium satisfaction = 700 - 220 = 480Probability = Number of respondents not Medium / Total respondents = 480 / 700 = 0.686 (rounded to 0.69)**Options:**A. 0.31 B. 0.69 ✅ C. 0.29 D. 0.71 **Conclusion:**The probability that a respondent did not have a medium level of satisfaction with the company is approximately 0.69, highlighting that the majority of customers fell outside the medium satisfaction level. Understanding these patterns helps businesses tailor their services to enhance customer experiences.

From table Total = 700Medium = 200Not medium = 700 - 200 = 500

Answered: The overnight shipping business has…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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