The IT director of Global Hills started the meeting today by saying “I’ve got some good news and some bad news. The good news is that the higher management has approved the Customer Care Contact (C3) information system project. The new system will reduce clerical time and errors, more over it will improve morale of the department, and avoid possible fines and penalties for noncompliance. The bad news is that the system must be implemented by the end of November as per the demand of federal government, costs must be within the budget, the new system must interact with marketing system, and the president of marketing department insists on approving the final design.” 1. Identify the constraints and indicate whether each is present, future, internal, external mandatory, or desirable. (Note: Draw grid that shows the constraints). 2. Identify tangible and intangible benefits of the new C3 system. 3 What topics should be included in a report to management at the end of the
The IT director of Global Hills started the meeting today by saying “I’ve got some good news and
some bad news. The good news is that the higher management has approved the Customer Care
Contact (C3)
more over it will improve morale of the department, and avoid possible fines and penalties for
noncompliance. The bad news is that the system must be implemented by the end of November as
per the demand of federal government, costs must be within the budget, the new system must
interact with marketing system, and the president of marketing department insists on approving
the final design.”
1. Identify the constraints and indicate whether each is present, future, internal, external
mandatory, or desirable. (Note: Draw grid that shows the constraints).
2. Identify tangible and intangible benefits of the new C3 system.
3 What topics should be included in a report to management at the end of the
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